If you are a business with an established telephone number that is fine, simply divert your telephone to us when you want your calls answered by our receptionist team. The instructions below work for the major UK telecoms providers. We can help you with setting up a divert on your telephone if required.
We will allocate you a unique telephone number on our receptionist system. There are three types of call diverts that are available:
Divert All Calls - dial *21*your allocated receptionist telephone number #
This will divert all your calls directly to our virtual receptionist service without your telephone ringing. Importantly, your
callers will not hear any "your call is being diverted" type of messages so will believe the call has been
answered by a receptionist in your office.
Divert when engaged - dial *67* your allocated receptionist telephone number #
This will divert your calls when you are on the telephone rather than
the caller hearing the engaged tone or going to BT Call Minder.
Divert on not answered - dial *61* your allocated receptionist telephone number #
This will ring your telephone for 15 seconds before diverting.
Unfortunately BT play an announcement to the caller before transferring
the call to the virtual receptionist team which shatters the illusion
that our receptionist is in your office. You will need to ask BT to
remove this announcement.
There is a simple way to check if you have a diversion service on your telephone line. To do the test:
dial *21*your mobile number #
if you hear "telephone number 07xxxxxx will receive your incoming calls" then the service is available. To cancel the diversion dial #21# and you will hear "diversion service cancelled".
If you hear a message saying "The service requested is not available" then you do not have the service. You will need to contact your line provider and ask them to add the Call Diversion service. They make a small monthly charge for this service.
We have talked customers through lots of different phone systems and divert requirements so please give us a call as we can probably offer some advice.
0207 11 11 085
Please call us to discuss your requirements
Office Answers Ltd was established in 2004 by Clare and Ian Marshall to provide telephone answering and virtual office services to small businesses.
Back then we only had 20 customers and gave each one our personal attention.
It's now 2012 and we will give you the same personal attention, leaving you thinking we still only have 20 customers, even though we have grown quite a fair bit over the years.
Review added by:
Mix UK Ltd
February 15th, 2012 9:20 am
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