At Office Answers our receptionist team will answer calls in your company name in a friendly and professional manner to create the right image for your business. The receptionist team is based in the UK and do not have any regional accents.
The team of receptionists have an advanced call answering system to present them with information on your business when they answer a call for you. This allows the receptionist to:
Our receptionists are ready to answer your calls from 08.30 to 18.00 Monday to Friday. Some customers like to answer calls themselves when they are available and divert to us when they are not, while others ask us to take all their calls. It is your choice.
There are a number of different telephone answering services in the UK catering to different requirements. We are exclusively focused on the small business sector and most of our customers have less than 5 people.
As a result, most want a straightforward business answering service and many do not get calls out of hours, but if you need call handling out of hours please see details of our call handling out of hours options.
The receptionists will handle the call as you wish, typically by explaining politely that you are unavailable but they can take a message.
After making a note of the message they will read the caller’s number back to them to check it is correct. They can also take the caller’s email address if you require it.
The message is sent to you immediately as an email, and as a text to your mobile if you wish.
The pricing for our telephone answering service has developed over the years to be simple and cost effective for small business owners, with not hidden charges. Our charges are:
For full pricing on our telephone answering service and other call handling services please see our pricing page, click here.
All prices are subject to VAT.
Over the years we have dealt with a wide range of callers and this has all gone into the training of our team. We have confidence that the receptionists providing our telephone answering service will handle all calls in a professional manner and are prepared to back this up with our simple guarantee.
If you are unhappy with any call the receptionist team has taken for you we will not charge you for the call, and give you your next ten calls for free.
Since 2004 we have been providing a telephone answering service and other virtual office solutions.
In 2004 we tried to offer a service to everyone we spoke to but over time we realised that we were particularly suited to businesses with less than 5 people. Since then we have focused our efforts to create a service which is particularly attractive to this size of business. If this sounds like you we would love to hear from you.
Go on, call us and ask for Clare or Ian. We handle all new enquiries ourselves so the chances are one of us will answer your call directly, but if we are not available the receptionists will take a message, just like they would for you.